WHAT ON EARTH DO YOU THINK THIS IS ABOUT?
I stopped at your shop awhile back to get some chocolate and a cupcake. I
waited until I got home to taste them and wound up throwing them both away.
I didn’t realize until today (when I looked at your website) that they were
vegan. I like some vegan food, but don’t like chocolates and cupcakes made
with coconut milk substitute instead of dairy. Are you planning on
expanding to non-vegan menu items? I like to shop local but an all vegan
sweet shop is not appealing to me.
I was hurt by it…then I got over it. Here’s what I sent back:
Oh dear! I’m so sorry you had a negative experience with our products! I’m just curious, did you taste them and *then* throw them out? I’ve never had anyone not like our products because they were vegan, it’s so strange. Most of our customers come to the shop because they just love our chocolates and baked goods, not because they are vegan. I’m wondering what flavors of chocolates and cupcake you got–could it be that you just didn’t care for that particular flavor? If so, I’d be happy to replace them with flavors that might suit your taste more.
We don’t use coconut milk instead of dairy as a “replacement,” we use it because it tastes great! Throughout history, humans have used all different kinds of milks for their dairy. In the west we got used to cow’s milk. Our chocolates draw on inspiration and flavors from around the world, and using coconut milk just feels more natural to us.
Again, so sorry about your experience, and please let me know if there’s anything I can do to make it up to you!
Pretty great response, right?
I will win over this person if it takes all the free samples in the world.